Where to start for your role

There's no single 'right' place to start — it depends on what your days actually look like. Find yourself below.

If you run the business

Start where you personally lose time: drafting emails and proposals, turning rough notes into something presentable, or getting a fast first take on a long document. Your goal here is firsthand understanding, so you can lead the conversation rather than nod along to a vendor.

If you manage a team

Look for the repetitive, low-judgement drudgery your people quietly resent: first-draft replies, meeting summaries, formatting and tidying. Removing drudgery is the win that earns goodwill. Cutting people is not a win — it's how adoption fails (more on that next lesson).

If you're on the front line

Use it as a thinking partner for the parts of your job that are slow but not sensitive: drafting, summarising, getting unstuck on how to phrase something. You stay the expert; it's the assistant that never gets tired.