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Salesforce

Salesforce Agentforce (Service)

Salesforce's AI agents that answer customers and handle service tasks using your Salesforce data, billed per conversation, per action or per user.

Last checked 7 Nov 2026 · salesforce.com ↗

The facts

Category
Customer service
Made by
Salesforce
How it charges
Pay as you go
Starting price
£1.60 per conversation, or Flex Credits £400 per 100k (about 20 credits per action)
Free plan or tier
No
UK or EU data hosting
Not published
Certifications
Not published
API
Yes
Suits
Mid-sized (50–249), Large (250+)
Maturity
Growing

Prices and hosting options are the vendor’s published terms on the date checked. Check the vendor’s site before you buy.

Alternatives in the database

Sources

  1. https://www.salesforce.com/uk/agentforce/pricing/

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